Frequently Asked Questions
Everything you need to know about shopping with Comet.
What are your standard shipping times and costs?
We offer standard shipping across the continental US within 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $5.99.
How do I return an item I am not satisfied with?
We provide a 30-day return window for all unused items in their original packaging. Simply contact our support team to receive a prepaid return label and instructions.
Which payment methods do you accept?
Comet accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
Do you offer international shipping?
Currently, Comet ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I contact customer support if I have an issue?
Our customer service team is available via live chat on our website from 9 AM to 6 PM EST, or you can email us anytime at support@comet-retail.com.